Terms and Conditions

Last updated: August 2026

1. About The Nail Lab Iceland

The Nail Lab Iceland is a solo nail studio located at Bæjarlind 6, 201 Kópavogur, in the same building as Reykjavik Nail Bar and Beauty Lounge. The studio operates under a valid operating licence (Starfsleyfi) issued by Priority ehf. By booking an appointment, you agree to these terms in full.

2. Appointments and Booking

All appointments must be booked in advance through our online booking system. Bookings are confirmed only once you receive an automatic confirmation email. Walk-in appointments may be available at the studio's discretion but are not guaranteed.

Please arrive on time for your appointment. If you are more than 10 minutes late, your appointment may be shortened or rescheduled to respect other clients' time.

3. Cancellation Policy

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. You can cancel or modify your booking directly via the link in your confirmation email, or at any time by visiting our My Booking page and entering your booking reference and last name.

• Cancellations with more than 24 hours' notice: no charge.
• Cancellations with less than 24 hours' notice: may be subject to a 50% service fee.
• No-shows without prior notice: will be charged the full service fee.

Repeated late cancellations or no-shows may result in being unable to book future appointments.

4. No-Show Policy

A no-show is defined as failing to attend a confirmed appointment without prior notice. In the event of a no-show, the full cost of the booked service may be charged. This policy exists to protect the time and livelihood of a small independent business.

5. Health and Safety

Please inform us before your appointment if you have any known nail conditions, allergies, skin sensitivities, or health conditions that may affect your treatment. We reserve the right to refuse or modify a service if we believe it may cause harm to the client.

If you are feeling unwell on the day of your appointment, please reschedule. This helps maintain a safe and comfortable environment for all clients.

6. Gel Polish and Service Results

Results may vary depending on the condition of your natural nails, lifestyle, and aftercare. We cannot guarantee the same longevity for all clients. Gel polish typically lasts 2–4 weeks with proper care.

We are not responsible for lifting, chipping, or breakage caused by improper aftercare, manual work, excessive moisture exposure, or picking/peeling the gel.

7. Refunds

We do not offer refunds on completed services. If you are unhappy with the result, please contact us within 48 hours of your appointment and we will do our best to resolve the issue, which may include a complimentary fix at our discretion.

8. Photography and Portfolio

We may occasionally photograph nail results to share on our website or social media. If you prefer that your nails are not photographed or published, please let us know before your appointment. We will always respect your wishes.

9. Personal Data

We collect only the information necessary to manage your booking (name, email, phone). This data is stored securely in Google Calendar and will never be sold or shared with third parties. You may request deletion of your data at any time by contacting us at info@thenaillab.is.

10. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. The most recent version will always be available on this page. Continued use of our booking service after changes constitutes acceptance of the new terms.

11. Loyalty Stamp Card

The Nail Lab Iceland offers a physical loyalty stamp card. One stamp is awarded per eligible appointment, at the time of the visit. The following terms apply:

• Eligible services: Stamps are awarded for nail colour and art services only — this includes overlays, extensions, infills, and Journey Check-ins where a colour or finish is applied. Gel Removal, Nail Fix, and the Signature Natural Manicure (no colour) do not qualify for a stamp.
• 8th stamp reward: On your 8th stamp, you receive 50% off the total price of that appointment.
• Not combinable: The 50% stamp reward cannot be combined with any other discount, promotional code, or offer (including the Pinterest Lookbook Challenge discount). Only one offer may apply per appointment.
• Physical card required: The card must be presented at your appointment to receive a stamp or redeem a reward. Lost cards cannot be replaced and stamps cannot be reinstated retroactively.
• Non-transferable: The stamp card is personal and cannot be shared or transferred to another person.
• No cash value: The reward has no cash equivalent and cannot be exchanged for a refund or credit.
• One card per client: Only one active stamp card per client is permitted at any time.

12. Operating Licence and Health Inspections

The Nail Lab Iceland operates under a valid operating licence issued through Priority ehf, registered at Bæjarlind 6, 201 Kópavogur (Kt: 530318-1090).

Licence type: Snyrtistofa, fegrunarflúr / húðrof
Validity: 04.09.2024 – 03.09.2036

The studio is subject to regular health inspections conducted approximately every four months by:

HEF · Heilbrigðiseftirlit Garðabæjar, Hafnarfjarðar, Kópavogs, Mosfellsbæjar og Seltjarnarness
All tools and equipment are sterilised and handled in full compliance with HEF regulations.

13. Contact

If you have any questions about these terms, please reach out at info@thenaillab.is or via Instagram at @thenaillab_iceland.

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